Refund policy

Returns

You may return your item within 30 days of purchase. Items must be unused, in original condition, with all tags attached. Custom or personalized items and gift cards are non-returnable. To initiate a return, contact [email protected] with your order number and reason for return. We will provide a prepaid return label for you to download and print. We cover return shipping costs for defective, damaged, or incorrect items.

Note*: The return policy applies only to products with defects caused by the manufacturer or damage during shipping.

Exchanges

Exchanges are accepted for incorrect, damaged, or not as described items, and for size or color changes (excluding sale and custom items). Contact us to request a prepaid return label. Send back the item, and once received and inspected, a replacement will be sent.

Refunds

Refunds are processed within 2 business days after receiving the return. It may take up to 3 business days for the refund to appear in your account. Partial refunds may apply for used items or items not in original condition.

Customer Support

For any questions or assistance, please reach out to our customer support team at [email protected]. We typically respond within 1-2 business days.

Email: [email protected]
Address 1: 50 Williamson Road, Bergenfield, NJ 07621
Address 2: 773 Friendly Church Road, Martinsville, VA 24112
Support Hours: Monday to Friday, 10:00 AM to 8:00 PM (EST)